At HydroSpiritz, we strive to provide you with a smooth and reliable shipping experience. This Shipping Policy outlines the shipping methods, costs, and delivery times for orders placed through our website, hydrospiritz.com. Please review this policy carefully to understand our shipping procedures.

Order Processing

1. Processing Time: Orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Order Confirmation: After placing your order, you will receive an order confirmation email. Please check the email to ensure all details are correct. If you notice any errors, please contact us immediately at support@hydrospiritz.com.

Shipping Time

Domestic orders will be shipped via USPS, FedEx, UPS, and DHL. While our international customers orders will be shipped with a different carrier depending on the fulfillment center your order ship out from.

Average transit times for United States & Canada:

Express Shipping 3 – 9 Business days
Standard Shipping 10 – 14 Business days

Orders shipped to Alaska, Hawaii, and Canada may take longer to arrive.

Average transit times to International:

Express Shipping 5 – 9 Business days
Standard Shipping 10 – 15 Business days

Please be aware that orders containing various items might be delivered in multiple shipments, potentially arriving at different dates. Should an item be out of stock in our North American warehouses, we may dispatch your purchase from our European or Asian facilities to ensure prompt delivery. Occasionally, unforeseen events such as natural disasters, adverse weather conditions, or global pandemics could result in shipping delays. Although our carriers strive to maintain timely deliveries, such incidents may impact their schedules. Consequently, we cannot commit to precise delivery timings.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment. If you do not receive a tracking number, please contact us at support@hydrospiritz.com.

Shipping Address

Please ensure that your shipping address is complete and accurate when placing your order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Damaged Packages

We take extra precautions by cushioning every shipment to prevent damage. However, our records show that approximately one in every thousand orders may still suffer damage due to mishandling by the delivery services. We deeply regret any inconvenience this may cause.

Should you encounter such an issue, don’t hesitate to reach out to us with the following details:

• Your full name
• Your order reference number
• A picture or video evidence of the damaged package and the item within

These details are essential for us to initiate a claim with the shipping carriers like USPS, FedEx, or UPS.

Upon receipt of your email containing the necessary information, we will expedite the dispatch of a replacement to you.

Contact Us

If you have any questions or concerns about this Shipping Policy, please contact our customer support team at support@hydrospiritz.com. We are here to help and ensure your experience with HydroSpiritz is a positive one.

Thank you for choosing HydroSpiritz! We appreciate your business and are committed to providing you with high-quality products and excellent service!

Sincerely,

The HydroSpiritz Team